Voice of DV-alert: Spotlight on a Lifeline Volunteer
Published on 3rd of October 2025
For Katie Rogers, a Lifeline Crisis Supporter, recognising the signs of domestic and family violence (DFV) became more than part of her role - it became a calling to learn more, do more, and support others more effectively.
Through DV-alert training, Katie has deepened her understanding and strengthened her capacity to respond when it matters most.
We sat down with Katie to find out what inspired her to complete the training and how it’s shaped her volunteer work.
DV-alert: What inspired you to take part in DV-alert training?
Katie: I was inspired to take part in the DV-alert training, to help gain knowledge and understanding, in an area that I've seen increasing prominence across different parts my life. For an issue that is increasing in prevalence, it's so often hidden in plain sight.
DV-alert: Was there a moment that made the issue feel more immediate?
Katie: Yes. After becoming aware of situations faced by staff, colleagues and friends- along with the large number of DV-related calls I was taking at Lifeline. It made me realise how common DFV is in the community. Not only did I complete DV-alert training to understand how to best support those in need, but also to try and understand why domestic and family violence occurs, and what factors contribute towards it.
DV-alert: How did the training shape the way you now approach your work as a volunteer?
Katie: DV-alert has influenced my volunteer work immensely. It has provided me with another outlook and perspective and greater awareness. It has also increased my knowledge on how to best support those in need, and most importantly helped me to better understand the complex and difficult situations that people are often faced with. All of these help enable me to provide the best support that I can, to callers in their time of distress.
DV-alert: What advice would you give to someone who might be unsure about attending DV-alert training?
Katie: Domestic and family violence can happen to anyone, and it often takes a huge amount of courage to ask for help. Increasing your awareness in recognising and/or responding to domestic and family violence could save someone's life.
Don't underestimate the difference you can make.
Thank you, Katie, for sharing your story. By building awareness and skills, we can all play a role in creating safer communities. We hope to see more people take part in DV-alert workshops and join this important effort.
If you or someone you know is affected by family and domestic violence, support is available. Contact 1800RESPECT on 1800 737 732 for confidential assistance.